At favaswimclo, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and refunds policy. Please read the following policy carefully to understand your rights and responsibilities.
1. Returns
Eligibility:
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- Items must be returned within [X] days of the delivery date.
- Items must be unworn, unwashed, and in their original condition with all tags attached.
- Sale items and gift cards are non-returnable.
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Return Process:
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- Contact our customer service team at [[email protected]] to initiate a return. Please provide your order number and reason for the return.
- Once your return request is approved, you will receive instructions on how to return your items.
- Pack the items securely in the original packaging or a suitable alternative.
- Ship the items to the address provided in the return instructions.
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Return Shipping Costs:
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- Customers are responsible for the cost of return shipping.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned items.
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2. Refunds
Refund Process:
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- Once we receive and inspect your return, we will notify you via email.
- If your return is approved, a refund will be processed to your original method of payment.
- Please allow 10 business days for the refund to appear on your statement.
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Non-Refundable Items:
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- Shipping charges are non-refundable, except in cases where we have made a shipping error.
- Sale items and gift cards are non-refundable.
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3. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please follow the return process to receive a refund and place a new order for the desired item.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [[email protected]] with your order number and a description of the issue. We will work with you to resolve the problem by offering a replacement or refund.
5. Final Sale Items
Items marked as “Final Sale” cannot be returned or refunded. Please ensure you review all product descriptions and sizing information before making a final sale purchase.